Impressum

Data protection

The privacy policy of residenzhotelchemnitz.de

1. Name and contact data of the party responsible for the processing and of the company’s data protection officer

This privacy policy information applies to data processing by:

Responsible party:

Gerlach Immobilien GmbH & Co. Verwaltungs-KG
Raffaelstraße 4
D-30177 Hannover
Germany
Tel.: +49 (0)511 6 26 46-6

Personally liable partner:
Gerlach Immobilien GmbH
Raffaelstraße 4
D-30177 Hannover
Germany
General manager: Theo Gerlach und Gregor Gerlach

Data protection officer:

Dr. Jürgen Fechner
Walter-Markov-Ring 42
D-04288 Leipzig
Germany
E-Mail: j.fechner(at)fue-soft.de
Tel.: +49 (0)171 8266933

2. Collection and storage of personal data, together with the nature and purpose of its use

a) Visiting the website

When you visit our website residenzhotelchemnitz.de, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information is recorded without your intervention, and stored until it is automatically deleted:

  • IP address of the requesting computer,
  • date and time of access,
  • name and URL of the retrieved file,
  • website from which access is made (referrer URL),
  • the browser used and, if applicable, the operating system of your computer as well as the name of your access provider.

The above-mentioned data will be processed by us for the following purposes:

  • ensuring a smooth connection of the website,
  • ensuring convenient use of our website,
  • evaluation of system security and stability as well as
  • for other administrative purposes.

The legal basis for any data processing is Art. 6 Section 1 Sentence 1 f GDPR (General Data Protection Regulation). relating to legitimate interest. Our legitimate interest is based on the purposes listed above for the data collection. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally.

In addition, we use cookies and analysis services when you visit our website. You will find more detailed explanations under sections 4 and 5 of this privacy policy.

b) Registering for our newsletter

If you have expressly consented according to Art. 6 Section 1 Sentence 1 a GDPR, we will use your email address to send you our newsletter on a regular basis. To receive the newsletter it is sufficient to provide an email address.

You can unsubscribe at any time, for example via a link at the end of each newsletter. Alternatively, you are welcome to send your unsubscription request at any time to info(at)residenzhotelchemnitz.de by email.

c) On using our contact form

If you have any questions, we offer you the opportunity to contact us using the form provided on the website. A valid email address is required so that we know who sent the request and can respond to it. Further information can be provided voluntarily.

The data will be processed for the purpose of contacting us in accordance with Art. 6 Section 1 Sentence 1 a GDPR on the basis of your voluntary consent. If contact is made to carry out pre-contractual measures (e.g. request for an offer), the data will be processed on the basis of Art. 6 Section 1 Sentence 1 b GDPR.

The personal data collected by us for the use of the contact form will be automatically deleted after your request has been processed. If the request concerns business correspondence (receipt of commercial mail – obligation to keep records in accordance with § 257 Section 1 No. 2 Commercial Code, obligation to keep records of commercial and business mail § 147 Section 1 No. 2, Section 3 Tax Code for 6 years).

d) Use of the star category HOTELCLASS widget of DEHOGA Deutsche Hotelklassifizierung GmbH

We use a widget from HOTELCLASS on our website to display the current star category of a hotel. The provider is DEHOGA Deutsche Hotelklassifizierung GmbH, Am Weidendamm 1A, 10117 Berlin, Germany (https://hotelclass.info/imprint.php). Guests thus see upon first glance that a hotel has been officially classified, and complies with the official guidelines of the German Hotel Classification. The protection of personal data is an important concern for us. The use of the HOTELCLASS widget of DEHOGA Deutsche Hotelklassifizierung GmbH is in accordance with the applicable legal provisions governing the protection of personal data and data security. This data protection notice provides you with information on how DEHOGA Deutsche Hotelklassifizierung GmbH handles information that is collected during the use of the HOTELCLASS widget.

Collection and processing of personal data
The use of the HOTELCLASS widget of DEHOGA Deutsche Hotelklassifizierung GmbH is possible without providing personal data. The term “personal data” denotes any information about your identity, such as your name, e-mail address or postal address. Such data is neither collected nor stored when using HOTELCLASS widget.

Server log files
The provider of our website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. The data in the log files include:

  • Referrer URL (the website you came from)
  • Browser type
  • Browser version and language
    Operating system used and its interface IP address (anonymised)
  • Time of the server request
  • http status code
  • Access status regarding the transferred data volume
  • The storage duration is 7 days

This data is not merged with other data sources.
The legal basis for data processing is Art. 6 (1) lit. f GDPR, which permits the processing of data for the optimal presentation and security of the website based on our legitimate interest, without your interests regarding the exclusion of data collection being overridden.

Storage location of the data
This information is usually sent to a server at the following location:
MINDSTREAM – Christian Klar, Maria-Theresien-Straße 21, 6020 Innsbruck, at the Data Center Park Falkenstein, and stored there.

Security
DEHOGA Deutsche Hotelklassifizierung GmbH takes the necessary precautions to protect your personal data from loss, destruction, falsification, manipulation and unauthorised access. The legal data protection regulations of the Federal Republic of Germany are, of course, observed at all times.

Right to the disclosure of information
If you have any questions regarding the processing of your personal data, please contact or:
DEHOGA Deutsche Hotelklassifizierung GmbH, Am Weidendamm 1A, 10117 Berlin, authorised Managing Director: Markus Luthe.

3. Transfer of data

Your personal data will not be transmitted to third parties for purposes other than those listed below.

We will only pass on your personal data to third parties if:

  • you have given your express consent in accordance with Art. 6 Section 1 Sentence 1 a GDPR,
  • disclosure in accordance with Art. 6 Section 1 Sentence 1 f GDPR is necessary to assert, exercise or defend legal claims, if there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,
  • in the event that a legal obligation exists for the transfer in accordance with Art. 6 Section 1 Sentence 1 c GDPR, and
  • this is legally permissible and is necessary for the processing of contractual relationships with you in accordance with Art. 6 Section 1 Sentence 1 b GDPR.

4. Cookies

We use cookies on our site. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do no damage to your end device, do not contain viruses, Trojans or other malware.

Information is stored in the cookie, in each case in relation to the specifically used terminal device. However, this does not mean that we immediately become aware of your identity.

The application of cookies serves on the one hand to make the use of our service more pleasant for you. For example, we use so-called session cookies to recognise that you have already visited individual pages of our website. These cookies are automatically deleted after you leave our site.

In addition, we also use temporary cookies that are stored on your end device for a specified period of time to optimise user-friendliness. If you visit our site again to use our services, it will automatically recognise that you have already been with us, and which entries and settings you have made so that you do not have to enter them again.

On the other hand, we use cookies to statistically record the use of our website and to evaluate it for you for the purpose of optimising our offer (see Section 5). These cookies enable us to automatically recognise when you return to our site that you have already visited us. These cookies are automatically deleted after a defined period of time.

The data processed by cookies is required for the above-mentioned purposes in order to protect our legitimate interests and those of third parties in accordance with Art. 6 Section 1 S. 1 f GDPR.

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, the complete deactivation of cookies can lead to the fact that you cannot use all functions of our website.

Objection: if you do not wish to use cookies or wish to delete existing cookies, you can switch them off and remove them via your Internet browser. For more information on deleting or disabling cookies, see the help texts for your browser or on the Internet, for example under the search words “Deactivate cookies” or “Delete cookies” (instructions for deletion in Microsoft Internet Explorer. How to delete in Mozilla Firefox. Instructions for deletion in Safari).

5. Analysis tools

a) Tracking tools

The tracking measures listed below and used by us are carried out on the basis of Art. 6 Section 1 Sentence 1 f GDPR. With the tracking measures used, we aim to ensure that our website is designed to meet your requirements and is continually optimised. On the other hand, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimising our offer. These interests are to be regarded as legitimate within the meaning of the above-mentioned provision.

The respective data processing purposes and data categories can be found in the corresponding tracking tools.

i) Google Analytics

For the purpose of demand-oriented design and continuous optimisation of our pages we use Google Analytics, a web analysis service provided by Google Inc. (https://www.google.de/intl/en/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). In this context, pseudonymised user profiles are created and cookies (see Point 4) are used. The information generated by the cookie about your use of this website such as

  • browser type/version,
  • the operating system used,
  • referrer URL (the previously visited page),
  • host name of the accessing computer (IP address),
  • time of the server request,

is transferred to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on the website activities and to provide further services associated with the use of the website and the Internet for the purposes of market research and demand-oriented design of these Internet pages. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of the company. Under no circumstances will your IP address be merged with other data by Google. The IP addresses are anonymised so that an assignment to individuals is not possible (IP masking).

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=en).

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking on this link. An opt-out cookie is set to prevent future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

For more information about privacy in connection with Google Analytics, please visit the Google Analytics Help function (https://support.google.com/analytics/answer/6004245?hl=en).

6. Service providers

i) Google Maps plugin

We use a plugin of the internet service Google Maps on our website. Google Maps is operated by Google Inc. located in the USA, CA 94043, 1600 Amphitheatre Parkway, Mountain View. By using Google Maps on our website, information about the use of this website and your IP address is transmitted to a Google server in the USA and also stored on this server. We have no knowledge of the exact content of the data transmitted, nor of its use by Google. In this context, the company states that the data is not linked with information from other Google services and that personal data is not collected. However, Google may transfer the information to third parties. If you disable Javascript in your browser, you prevent Google Maps from running. However, you will not be able to use the map display on our website. By using our website, you consent to the collection and processing of the information by Google Inc. Learn more about the privacy policy and terms of use for Google Maps here: https://www.google.com/intl/en_en/help/terms_maps.html.

ii) Google Web Fonts

This site uses so-called Web Fonts provided by Google to uniformly display fonts. When you call up a page, your browser loads the required Web Fonts into your browser cache to display texts and fonts correctly.

To do this, the browser you are using must connect to Google’s servers. This gives Google knowledge that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 Section 1 f GDPR.

If your browser does not support Web Fonts, a default font is used by your computer.

For more information about Google Web Fonts, please visit https://developers.google.com/fonts/faq and read Google’s privacy statement: https://policies.google.com/privacy?hl=en.

iii) Fonts.com

This website uses “fonts.com”, a font service provided by Linotype GmbH, Werner-Reimers-Straße 2-4, 61352 Bad Homburg, Germany (“fonts.com”). Each time this website is accessed, files are loaded from a “fonts.com” server to display the texts in a certain font. Their IP address can be transferred to a server of “fonts.com” and stored in the context of the usual weblog. The further processing of this information is incumbent on “fonts.com”, the corresponding conditions and setting possibilities can be found in the data protection information of “fonts.com”.

iiii) Facebook

This website uses social plugins of the social network Facebook.com. The plugins are provided by Facebook Inc. (hereinafter: Facebook), 1601 S. California Ave, Palo Alto, CA 94304, USA. The plugins are marked with a white “f” and refer to our “Seaside Residenz Hotel Chemnitz” offer on Facebook. The list of Facebook plugins can be viewed here.

When you access a page on our website that contains such a plugin, the browser establishes a direct connection to Facebook’s servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the website. Please note that we have no control over the amount and manner of information Facebook collects and processes through this plugin. By integrating the plugins, Facebook receives the information that you have called up the corresponding page of our website. If you are logged in to Facebook, Facebook can assign your visit to your Facebook account. If you use the plugin (“like” button etc.), information from your browser is transmitted directly to Facebook and stored there. If you are not a member of Facebook, it is still possible for Facebook to determine and store the IP address of the device. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as the corresponding rights and setting options for the protection of the privacy of the users can be found in the data protection information of Facebook in its currently valid form.

If you do not want Facebook to collect data about you via our website, we recommend that you log out of Facebook before visiting our website.

iiiii) Revinate

If you have expressly consented according to Art. 6 Section 1 P. 1 a GDPR, we will use your email address to send you our newsletter on a regular basis. The newsletter is sent via “Revinate”, the email marketing service of the US provider Revinate, Inc. 1 Letterman Dr., Building C, Suite CM100, San Francisco, CA 94129, USA. The email addresses and names of our guests and newsletter recipients, as well as their other data described in this notice, are stored on Revinate’s servers in the USA. Revinate uses this information to send and evaluate the newsletters on our behalf and to optimise or improve its own services (e.g. to technically optimise the dispatch and presentation of the newsletters). When the newsletter is opened, technical information, such as information about the browser and your system, as well as your IP address and time of access, is first collected via a so-called “web beacon”. This information is used to improve the services based on the technical data or the target groups, and their browsing behaviour based on their retrieval locations (which can be determined using the IP address) or access times. We have concluded “standard contractual clauses” with Revinate in order to oblige Revinate to maintain an appropriate level of data protection.

You can object to being sent the newsletter at any time for the future. At the same time, your consent to being sent the newsletter by Revinate will expire. In this case please send an email to info(at)residenzhotelchemnitz.de. You will also find a link to cancel the newsletter at the end of each newsletter.

7. Your rights as a data subject

You have the right:

  • to request information about your personal data processed by us in accordance with Art. 15 GDPR. In particular, you may request information about the purposes of the processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data if it has not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on the relevant details;
  • in accordance with Art. 16 GDPR, to demand without delay the correction of incorrect or complete personal data stored by us;
  • to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
  • in accordance with Art. 18 GDPR, to restrict the processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful but you refuse to delete the data and we no longer need the data, if you need it to assert, exercise or defend legal claims or if you have filed an objection to the processing in accordance with Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, to receive the personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another responsible party;
  • in accordance with Art. 7 Section 3 GDPR, to revoke your consent to us at any time. As a result, we will no longer be allowed to continue processing data based on this consent in the future and
  • to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority for your usual place of residence or work, or our office.

8. Right of objection

If your personal data is processed on the basis of legitimate interests in accordance with Art. 6 Section 1 Sentence 1 f GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this which arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation.

If you would like to make use of your right of revocation or objection, simply send an email to info(at)residenzhotelchemnitz.de

9. Data security / email communication

9.1. We use the most common SSL (Secure Socket Layer) method in connection with the highest level of encryption supported by your browser. Usually this is 256 bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. Whether a single page of our website is transmitted in encrypted form is indicated by the closed display of the key or lock symbol in the lower status bar of your browser.

We also use suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

9.2 Emails sent via the Internet without additional security measures (encryption) are no more confidential than a postcard. If you communicate with us by email without the additional security of encryption, we will assume that you are aware of this technical circumstance and allow us to answer you by simple email.

Basic encryption between email providers

However, we also attach great importance to confidentiality in communication by email. Our provider therefore automatically offers you secure email communication via your email provider.

Our German hosting provider implements email communication with you using additional security measures. However, the security depends on whether your email provider offers you the same security measures. At https://dane.sys4.de you can test whether your email provider uses the current security standards. If in doubt, we can discuss alternative security measures, e.g. PGP email encryption mentioned below. Regarding the security measures used by our provider, the provider writes:

“DNSSEC has been implemented as security measures for email communication (see https://en.wikipedia.org/wiki/Domain_Name_System_Security_Extensions). In addition, in 2015 (see how it works: https://en.wikipedia.org/wiki/DNS-based_Authentication_of_Named_Entities) DANE was introduced, the next logical step towards greater security. The DANE (DNS-based Authentification of Named Entities) network protocol adds additional security to the SSL/TLS transport protocol frequently used in email traffic. Certificates are directly linked to special DNS entries (TLSA-RR) of a domain and secured via DNSSEC. This ensures that a certificate has not been exchanged in the meantime and that its authenticity can be confirmed. Mail servers that support DANE can now force encrypted connections to each other. This significantly increases security when transmitting emails.”

PGP email encryption

A better and therefore recommended encryption (cryptography) of data transmission is possible with asymmetric encryption after the exchange of public keys. We will gladly provide you with our public PGP key (PGP: Pretty Good Privacy).

You can use this key to encrypt messages.

To communicate securely, you must install OpenPGP Software on your computer. Here is a list of possible solutions for different operating systems:

Please import the public key into your local OpenPGP key management to encrypt a message to us.

11. Up-to-date status and modification of this privacy policy

This privacy policy is currently valid and was last updated on 17.11.2022.

Due to the further development of our website and offers, or due to changed legal or official requirements, it may become necessary to change this privacy policy. You can call up and print out the current privacy policy at any time on our website under https://www.residenzhotelchemnitz.de/en/data-protection/